Privacy Policy

1. Introduction

This Privacy Policy describes how Oy Desk Communications ("the Company," "we," "us," or "our"), located in New York, NY, collects, uses, stores, and protects information obtained through the use of our website at oydesk.com and in the course of providing language services to clients and applicants.

By using this website or submitting information through our forms, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when you:

• Submit an inquiry through our contact form (name, organization, email, message)
• Apply to join our network of translators and interpreters (name, contact details, professional credentials, experience)
• Engage our services as a client (organizational information, project requirements, billing details as applicable)
• Communicate with us by any other means

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, pages visited, referring URL, and time of visit. This information is collected to maintain the security and performance of our website and to understand general usage patterns.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the language services you have requested
• To evaluate and process applications from translators, interpreters, and other language professionals
• To communicate with clients about projects, deliverables, and service updates
• To verify credentials and conduct background and reference checks for network applicants, where applicable
• To maintain records required by law or applicable regulatory standards
• To improve our website and service offerings
• To comply with legal obligations

We do not use your personal information for targeted advertising or sell your data to third parties for marketing purposes.

4. Information Sharing and Disclosure

Oy Desk Communications does not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• Service Fulfillment: With credentialed language professionals in our network as necessary to fulfill a language services engagement.
• Service Providers: With trusted vendors who assist in operating our business (e.g., secure file storage, email infrastructure), who are bound by confidentiality obligations.
• Legal Compliance: When required by law, court order, or other legal process, or to protect the rights, property, or safety of the Company or others.
• Business Transfers: In connection with any merger, acquisition, or sale of all or a portion of the Company's assets, where applicable notice will be provided.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to maintain required records, or as required by applicable law. Contact inquiry data is typically retained for 12 months unless an ongoing service relationship is established. Applicant credentials and profile information are retained for up to 3 years or the duration of any active network relationship.

6. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure transmission protocols, access controls, and confidentiality training for our staff and contractors.

While we strive to use commercially reasonable means to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance functionality and improve your experience. These may include session cookies that expire when you close your browser. You may configure your browser to decline cookies, though some features of the website may not function optimally as a result.

We do not use third-party advertising or tracking cookies.

8. Your Rights

Depending on your jurisdiction, you may have certain rights with respect to your personal information, including:

• The right to access information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information, subject to legal retention requirements
• The right to opt out of certain uses of your information

To exercise any of these rights, please contact us through our contact form. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has submitted personal information to us, please contact us and we will promptly delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted to this page with a revised effective date. We encourage you to review this page periodically. Your continued use of our website or services following any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using our contact form. We are based in New York, NY, United States. Our physical address is available upon request.